Privacy Policy

Effective Date: 01 May 2025

Esteemed Living ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and store personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect personal information such as:

Full name
Contact details (phone number, email, postal address)
Project details (property location, plans, preferences)
Financial or billing information (if required for project delivery)
Information submitted via our website, forms, or email correspondence

We may also collect non-personal information (e.g., browser type, operating system, referring URLs) through cookies or analytics tools for website performance and improvement.

2. How We Collect Information

We collect your information when you:

Contact us via phone, email, our website, or social media
Fill out an enquiry or request form
Enter into a contract with us
Communicate with us during the course of a project

3. Why We Collect Personal Information

We collect and use your personal information to:

Provide quotations, design consultations, and building services
Communicate with you about your project
Manage customer relationships and project timelines
Comply with legal and regulatory obligations
Send updates or marketing (only with your consent)

4. Disclosure of Personal Information

We may disclose your information to:

Contractors, suppliers, or consultants working on your project
Financial or legal advisors
Government or regulatory authorities, if required by law

We will never sell or rent your personal information to third parties.

5. Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. Information is stored securely in physical or electronic form and only accessible by authorised personnel.

6. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate or out of date. Please contact us using the details below.

7. Cookies and Website Usage

Our website may use cookies or similar technologies to enhance your browsing experience. You can choose to disable cookies via your browser settings, although some features may not function properly.

8. Marketing and Communications

We may send you marketing updates related to our services. You can opt out at any time by following the unsubscribe link or contacting us directly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of other websites.

10. Contact Us

For any questions, complaints, or access requests regarding your personal information, please contact us at:

Esteemed Living
Email: jesse@esteemedliving.com.au
Phone: 0405255292

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be available on our website and effective from the date of publication.